Terms of Service

  • All jewelry is made in my Los Angeles studio and is subject to acceptance and availability.

  • In-stock items that are available and ready to ship will be clearly indicated in the product listing and will ship within a few days.

  • Many of the “in stock” items may need to be assembled, pearls riveted, polished etc. and I do my best to ship within 2-3 days.

  • Custom sizing and out of stock items will take 2 -3 weeks or longer based on design and turnaround tome with caster.

  • Custom-designed work will take longer; production timeframes will be discussed and agreed before work begins.

  • Items marked available to ship in your shopping cart are not reserved and may be purchased by another customer prior to your checkout.

  • Jewelry will be shipped in a Hillary Heydle gift box.

Shipping, Insurance & Fees

  • All jewelry is shipped via United States Postal Service (USPS) Priority Mail.

  • If you prefer or require a different courier, contact us prior to checkout to discuss alternative options and any additional charges.

  • An additional $15 insurance fee applies to all 14kt and precious-gemstone pieces to cover required insurance.

  • Shipping costs are calculated and displayed at checkout.

Returns & Refunds

  • Each piece of Hillary Heydle Jewelry is handmade in my home studio.

  • I hope that you are happy with your purchase. If not, please contact me immediately — within 7 days of receiving your jewelry.

  • I will accept returns only for items that have not been worn and are undamaged.

  • The purchaser is responsible for the cost of return shipping.